Late last week I flipped open my macbook, and was surprised that the battery was totally dead. I thought I had charged it, but there was no power. Turns out, even plugging it in didn’t help, the battery simply wouldn’t accept a charge, and the macbook (when plugged in) was telling me it couldn’t even detect the battery. I’ve had this particular laptop since March ‘07. D’oh!
A quick google search indicated that a few others had reported similar issues, and were nearly always resolved by getting a new battery, many people even mentioned that Apple had taken care of it for them. So I decided today to drop into the Apple Store at Yorkdale Mall and see if they can help me. What an absolutely fabulous experience.
Here’s how it went down: I walked into the (packed) store and made my way to the genius bar. I was hoping to schedule an appointment, but the digital sign said that all appointments were booked for the day. As I was deciding how I’d handle it a cute and energetic representative approached me and asked if I needed a hand. I relayed the battery story to her, and she politely asked if I had an appointment with the genius bar. I told her I didn’t, and before I could get another word out she said “one sec, I’ll get someone to help you”.
About 15 seconds later another cute rep in a different coloured shirt comes over and listens to the story. She asked how old it was, and I said “a year and a bunch of months” (I couldn’t exactly remember). She types my name into the computer, tells me with a smile that she’ll be right back, and walks into the back. A minute later she emerges with a brand new battery and a receipt for me.
“Here you go.”
“Wow, anything I need to sign?”
“Nope, you should be all set.”
A quick test to verify it actually did solve my problem and I walked out in under 5 minutes, very happy, with a new battery, and a renewed appreciation for service. The experience was inspiring, and I hope each person who deals with me, and with EllisLab feels the same way.